TRIDENT® HEXHALE® PAPR & Battery - Returns & Warranty Policy
Your Safety is Our Priority
We stand by the quality and performance of the TRIDENT® HEXHALE® Powered Air Purifying Respirators (PAPR) and batteries.
Important Notice on Returns
Due to the critical nature of safety equipment, we are unable to accept returns on used or contaminated items—unless the product is found to be faulty under warranty conditions.
12-Month Manufacturer's Warranty
TRIDENT® HEXHALE® PAPR units and batteries come with a 12-month warranty from the date of purchase. This Covers:
- Manufacturing defects
- Failures in materials or workmanship
- Significant battery perfomance issues under normal use (refer to the user manual)
- Damage due to misuse, improper storage, or neglect
- General wear and tear from regular use
- Damage caused by water, chemicals, or incorrect handling
Please note: The warranty does not cover the following:
How to Lodge a Warranty Claim
To submit a claim, please fill out the form below.
Our team will assess your claim and respond within 2 business days.
What Happens Next?
If your claim is approved:
- A replacement or repair will be arranged.
- We'll send you a pre-paid satchel so you can send the faulty goods back for inspection.
IMPORTANT: If the faulty item/s are not returned within 14 days, you will be charged the full replacement cost.
If you have any questions or need further assistance, don't hesitate to reach out. We're here to help.